Refund & Cancellation Policy

At The Beanbag Specialist, we value our customers and aim to provide quality products/services. Please read our Refund & Cancellation Policy carefully before making a purchase.

1. Refunds

Refunds will only be processed in the following circumstances:

If the product/service received is defective, damaged, or not as described.

If the customer cancels within the allowable cooling-off period, as required by the Consumer Protection Act (where applicable).

Refunds will be made to the same payment method used during purchase.

Please allow [5–10 working days] for the refund to reflect in your account, depending on your bank.

2. Cancellations

Orders for physical goods may be cancelled within [24 hours] of purchase, provided the item has not yet been shipped.

Service bookings may be cancelled or rescheduled with at least [48 hours’ notice] prior to the scheduled time.

If cancellation occurs after the stated period, a cancellation fee of 20% or fixed fee] may apply.

3. Non-Refundable Items

The following items/services are non-refundable:

Downloadable digital products (e-books, software, online courses) once accessed or downloaded.

Gift cards or vouchers.

Services already rendered.

4. How to Request a Refund or Cancellation

To request a refund or cancellation, please contact us at:

Email: thebeanbagspecialist@gmail.com

Phone: +27 678251824

Please provide your order number, proof of payment, and reason for the request.

5. Contact Us

If you have any questions about our Refund & Cancellation Policy, please contact our customer support team at thebeanbagspecialist@gmail.com